What we offer
At Finary, the team is composed exclusively of A-players who want to be challenged and achieve more. We're relentlessly pushing forward to deliver the best products possible. Our culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be. Read more about our values here.
You'll join a thrilling and motivating environment where you'll learn a lot and have a lot of freedom and responsibilities to express your talent.
Finary is a hybrid remote company. Our talented team is currently based in France and across Europe. Our office is located in the heart of Paris, and we organize on-site every 6 weeks.
At Finary, you’ll enjoy:
Working with brilliant people in a motivating and fast-paced environment
Having the opportunity to have a real impact in a sector that touches everyone's life: personal finance.
Being empowered and trusted to bring and become the best version of yourself.
Gathering at the office or in nice places every 6 weeks
A competitive compensation package
What we care nothing about:
Customer Care at Finary
At Finary, we live and breathe customer experience. Our mantra: shipping world-class product. We build delightful experiences that significantly improve the financial well-being of our users while moving at high speed.
We believe that great products require a great customer experience. Investing is complex, and our Customer Care team plays a pivotal role in the Finary journey. We want to provide legendary service to our users. We're talking about the kind of legendary service that earns awards, news coverage, goes viral and most importantly makes people happy.
What you'll do
Your manager will be Alexia.
You will:
Be the first point of contact for our customers and ensure excellent customer experience during our rapid growth. This will take place via email, chat, calls, and on our forum.
Enhance our help center and our internal knowledge base.
Work with Product on an ongoing basis to improve Finary.
Improve processes to support our growth while keeping a high-quality service.
You’d be a great fit if you
are native in French with impeccable grammar & fluent in English.
have 3+ years in a customer support or customer care role in a fast-paced environment.
are a team player, are humble, open to challenges, and like to help others grow.
like to take initiative and find creative solutions to challenges.
have an empathetic and serene state of mind. You are attentive to understanding our customer's issues or concerns.
have good financial knowledge and are an investor yourself.
are based in Paris or elsewhere in France (remote).
Bonus points if you
are comfortable with Intercom and Linear
have experience in Fintech/SaaS companies
have a basic understanding of API integrations
are fluent in additional languages, which may help as we expand in new countries
