About Runway

Runway is a collaborative business planning platform designed to make business intuitively understandable for everyone.

Our Mission: To make business accessible and understandable to everyone. We believe that teams that understand the “why” behind their work are more productive and make better decisions. True alignment and collaboration come from having a shared source of truth that everyone understands.

Our Approach: Runway replaces traditional spreadsheets with a modern planning platform that brings clarity and context to business operations for all teams — not just finance. Just as Figma made design accessible across the organization, Runway does the same for business planning.

Why It Matters: Understanding requires more than just access to numbers; real collaboration happens when teams see how their work fits into the bigger picture. By providing this context, Runway helps teams save time and move faster.

Our Customers: World-class companies like AngelList, Superhuman, Stability.AI, ConvertKit, Lambda Labs, Lob, and SandboxVR rely on Runway to run their businesses more efficiently.

Our Investors: We are supported by a select group of investors that we admire, including Garry Tan (YC & Initialized), a16z, Elad Gil, Naval Ravikant, Dylan Field (founder of Figma), Eric Ries, Claire Hughes Johnson (COO of Stripe), Henry Ward (founder of Carta), Akshay Kothari (COO of Notion), Eugene Wei, Lenny Rachitsky, Nikita Bier, Scott Belsky, Soleio Cuervo, Balaji Srinivasan, and many others.

Working at Runway

We're early, so you'll have an opportunity to shape not just our product, but the company itself: who we work with, and how we work together.

We strive to be clear in our communication and over-communicate by default.

We're remote-first, so you can work from anywhere in North America. However, we also believe in the value of face-time to solve really hard problems, so we:

• Meet together as a company every quarter in our San Francisco office.

• Open up offices in places with many teammates (we currently have offices in SF and NYC).

• Make it easy to fly out and meet together.

Below are the values we share as a team, so if you like these, you may enjoy working here.

Job Description

We’re looking for a GTM AI Engineer to 100x the efficiency of our sales and RevOps engine. You’ll design and own systems that turn leads into pipeline — automatically.

From lead enrichment and routing, to pipeline hygiene, to LLM-powered agents that qualify and alert — you’ll build the infrastructure that helps our GTM team move faster and smarter.

This is a high-impact IC role reporting directly into the COO, working closely with Sales, Marketing, and Engineering. You’ll have the freedom to experiment, ship fast, and see your work directly impact revenue.

What You’ll Do

• Own our GTM automation stack end-to-end (HubSpot, Clay, Snowflake, Postgres — and whatever you bring in).

• Build workflows that enrich, score, and route every lead within minutes — no lead left behind.

• Design and build agentic systems (think: LangChain, o3, internal data) to help reps prioritize, follow up, and close faster.

• Clean up the pipeline, enforce hygiene, and keep our CRM pristine with smart triggers and alerts.

• Integrate product signals and usage data into the GTM motion — give Sales superpowers.

• Work across teams to identify bottlenecks and automate the boring stuff (so we never have to hire three more ops people just to scale).

• Move fast: we expect visible impact in weeks, not quarters.

Who You Are

You might not have had this title before — that’s fine. We’re looking for a builder who understands GTM. You’re probably the one on your team who couldn’t help but automate your own work (and everyone else’s too).

We’d love to hear from if you have…

• You’ve built automations that connect CRMs, databases, APIs, and spreadsheets — and seen them drive real revenue impact.

• You’re fluent in Python or TypeScript, comfortable with SQL, and know how to move data between systems.

• You’ve worked directly with or inside a GTM team (sales, marketing, RevOps) and know how leads become deals.

• You’ve used tools like Zapier, HubSpot, Postgres, Clearbit, or similar — and know their limits.

• You’re AI-native — you’ve played with LangChain, o3-pro, or built little agents for fun or profit.

• You’re hungry, self-directed, and practical — you don’t wait to be told what to build.

Bonus Points

• Experience in a high-growth B2B SaaS startup.

• Familiarity with data stacks (e.g., Snowflake, Airbyte) or orchestration tools.

• Experience building scoring models or qualifying logic for sales.

• Contributions to open-source tools or automation side projects.

• Prior experience building internal tools, bots, or sales ops scripts.

⚠️ Note to Founders

At Runway, our commitment to our mission goes hand in hand with our dedication to cultivating the next generation of entrepreneurs. Around 10% of our team members have been founders themselves, and several early employees have successfully exited to start their own ventures - some backed by our founder Siqi Chen, who has invested in over 200 startups to date.

By stepping into this role, you’ll help shape and grow an array of customer businesses, gaining firsthand insights into diverse operational strategies, monetization models, and long-term vision planning. Paired with our open and transparent culture, Runway offers a uniquely supportive environment for those aspiring to launch their own company in the future.

The base salary range for this full-time position is $175,000-$215,000 + generous early employee equity + benefits. The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview process), experience, and relevant education or training. Please note that the compensation details listed in this posting reflect the base salary only, and do not include equity or benefits.

Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! 

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome 

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here. 

Your Impact

As a Senior PHP Engineer, you’ll drive critical backend systems that power our web app—from customer-facing features to behind-the-scenes tooling. You’ll work alongside senior engineers, designers, and product folks to build secure, scalable, and elegant solutions that enable customer service teams around the world to do their best work.

The Team

The Engineering team sits alongside Product and Design as part of our Experience Organization at Help Scout. You will report to our PHP Engineering Manager, and will be part of the Engineering team led by our VP of Product Engineering, Luis Morales.

About the Role

Help Scout has run on PHP since we started in 2011. As a PHP Engineer here at Help Scout, you will:

• Develop new functionality, enhance backend systems, and support third-party integrations using modern PHP frameworks and AWS services.

• Collaborate with frontend engineers on Javascript features, Backend and platform teams working on Java and Kotlin, and ensure seamless API design and integration.

• Improve performance, reliability, and maintainability across systems using Redis, RabbitMQ, Kafka, MySQL/PostgreSQL, and MongoDB.

• Triage and resolve engineering support requests, learning directly from real-world usage and turning pain points into product improvements.

• Write well-tested, maintainable code and contribute to our automated testing pipelines; you understand when and how to supplement with thoughtful manual testing.

• Keep the customer in focus for all your work. Every decision reflects a commitment to performance, security, and the experience of end users.

• Work cross-functionally in a tight-knit, senior team that values psychological safety and mutual respect.

• Share what you know, learn from your peers, and help foster a culture of technical growth and curiosity.

About You

• You’ve built and scaled modern PHP-based applications using frameworks like Laravel, Symfony, or similar, and you follow current best practices (even if you occasionally challenge them).

• You understand database design, caching, messaging queues, and architecture for high-scale SaaS.

• You’re not a UI specialist, but you’re comfortable integrating with frontend technologies (React, Redux, Next.js).

• Your work is clean, consistent, and approachable by others—your future self included.

• You practice TDD or similar strategies, and think critically about what tests to write and how to validate your work.

• You think beyond the code, caring deeply about the “why” behind the work and how it helps customers.

• You communicate clearly and proactively, whether writing up technical decisions or discussing roadblocks.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines: 

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location. 

For our Sales roles, we are only able to hire in the United States.

For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, Spain and Norway.

We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

A note on the use of AI in our interview process

While we understand that AI in an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.

On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.

About Help Scout

We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019, have pledged 1% of our equity back to the community, and have been remote since day one, now with 140+ people in 115 cities worldwide.

Our Vision & Products

🚀 EverAI — Building the Future of AI Companionship

One of the Top 15 Largest & Fastest-Growing AI Companies in the World

30+ Million Users in under 2 years — Help Us Reach 100M first, 500M next

At EverAI, we’re shaping what it means to connect with AI. With 30+ million users and counting, we're not just building products — we're creating entirely new categories.

Our flagship product is the world's largest AI girlfriend/boyfriend platform, redefining relationships for millions. And we’re only just getting started.

Up next? We’re scaling our second product to revolutionize the creator economy. Think best-in-class AI content engines for video and image generation — designed to put world-class tools in every creator’s pocket.

All of this is governed by our proprietary moderation system, EverGuard — an internal AI designed to ensure everything we build is safe, ethical, and human-first.

Our Team

We are an enthusiastic, passionate and hardworking team of 55+ people. Our founding team has strong entrepreneurial experience building and scaling web products from 0 to IPO.

Alexis Soulopoulos [CEO]

• 10+ years in Tech Executive Leadership

• Co-Founder Mad Paws Holdings (from 0 to IPO)

• Forbes 30 under 30 + Deloitte TechFast50 ’22 & ‘23

Michael Monin [Co-founder & CTO]

• 10+ years as CTO / COO (web2/web3), 1+ year in AI/LLM

• Serial-entrepreneur: MTK Digital (exited / 0->$20m revenue) and Zipchat (AI Chatbot for E-commerce brands)

Thomas Lacroix [Co-founder & CMO]

• 8+ years in Customer Acquisition & E-commerce Growth

• Serial-entrepreneur: Curatible (sold to Blackstone) and MTK Digital (exited / 0->$20m revenue)

Maruša Fasano [CFO/Legal]

• 25+ years in Finance, Strategy, M&A

• Ex-CFO/M&A @Curatible (exited to Blackstone)

• Ex-President of the Board @SotremoSA (exited)

• Co-founder/CFO @SoftOne (exited)

Your Role

Key Responsibilities

• Content Moderation:

  • Monitor and filter inappropriate content to ensure safe and positive user interactions

  • Implement and update classifiers to detect sensitive topics and maintain community standards

• Behavior Adjustment:

  • Use prompt engineering to guide AI behavior while maintaining natural conversations

• Policy and Compliance:

  • Define and enforce content moderation policies that align with company values and legal requirements

  • Ensure compliance with global content regulations and ethical standards

  • Understand socially acceptable NSFW behavior and clearly distinguish it from prohibited and unacceptable conduct on the platform

• User Feedback and Improvement:

  • Collect and analyze user feedback to enhance moderation systems

  • Continuously improve user experience based on user interactions and emerging trends

• Multilingual and Cultural Adaptation:

  • Oversee LLMs in a multilingual environment to ensure accurate and culturally sensitive moderation

  • Address regional and cultural nuances to maintain inclusive and engaging experiences

Your Qualifications

Hard Skills

• Degree in Computer Science, Mathematics, Physics, or related subjects

• Familiarity with content moderation systems and classifiers for detecting sensitive topics

• Proficiency in administering computer systems

• Experience with prompt engineering and LLM behavior adjustment

• Experience in communicating complex technical systems to laymen

• Experience with managing large-scale customer feedback

Soft Skills

🗣 Strong communication & collaborative skills (perfectly fluent in English)

🧢 Ownership and commitment - we’re looking for owners, not renters

⚡️ Doer mindset - we are moving fast and we need people who can find the right balance between software craftsmanship and velocity

🫶🏻 User-centricity - you are proud of what you build and you share our obsession for amazing user experience

🍭 #NSFW - you are comfortable building products that are based on uncensored models and content

Why EverAI?

📈 Exponential Growth: From 30M+ users in 18 months, to 100M next — and 500M beyond

🚀 Track Record of Category-Creating Innovation: We consistently launch world-first AI applications — setting the pace, not following it

🌍 Global Impact: Top-tier user growth, real-world adoption, and cultural relevance

🧠 Proven Leadership: A senior team that’s launched, scaled, and exited & IPO’d multiple scale ups — now fully focused on reshaping AI companionship

👥 Elite Remote Team: 100% remote and built to win — world-class talent from Tier 1 tech companies, with a culture of ownership, velocity, and radical creativity

🛡️ Ethical Core: Our AI ecosystem is governed by EverGuard, our proprietary AI moderation technology, ensuring responsible development at scale

What we offer

✍️ We prefer a B2B contract but we can be flexible, as long as you’re in it for the long haul

📍 Full-remote (you work from the place that suits you best)

🏝️ 4 weeks PTO

👨‍👩‍👧‍👦 Annual gathering to get to know each other better

💆‍♀️ Wellbeing budget up to 200$

💻 Company laptop

⚡️ GPT-4, Mistral and Hugging Face Pro plan

🎯 Top Tier Talent Is Our Multiplier

We’re a fully remote group of A-players from Tier 1 tech, led by an exec team who’ve launched, scaled, and exited multiple companies. We move fast, and care deeply about what we build — and who we build it with.

We’re looking for exceptional talent ready to ship & distribute world-first AI products at scale, fast, and co-create with us this category-defining business.

If that’s you — reach out and apply!

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform.

We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we’ve unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on.

Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization.

When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

As an Account Director, you will be responsible for renewals and stakeholder management. 

You will work in coordination with Customer Success Managers and you will be the primary contact of the executives. Your primary responsibility will be driving renewal, creating expansion and MRR Raise opportunities, contract terms including price negotiations, and managing high-level stakeholders through all account bases. Your daily responsibilities will include sponsor nurturing, discovering all stakeholders and their needs to be matched with Insider product suites, Business Reviews, renewal processes, contract negotiations.

Job Description

• Own a portfolio of existing accounts and take responsibility for their retention and growth.

• Identify upsell and cross sell opportunities within existing accounts.

• Proactively own renewals in accounts in cooperation with the Customer Success team.

• Succeed in a team selling environment for maximum account penetration and coverage.

• Consistently forecast monthly and quarterly performance.

• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations.

• Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.

• Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.

• Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.

• Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.

• Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.

• Achieving customer advocacy goals with the marketing team with success stories, and testimonials.

• Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

What we expect from you?

• 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.

• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!

• Proven track record of using sales & persuasive skills.

• To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.

• To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support.

• Passion for testing, measuring, and improving outreach and follow up effectiveness.

• Strong communication skills in both writing and speaking (both English and French).

• High sense of responsibility and accountability.

• A strategic thinker with excellent project and time management skills.

• Experience negotiating and navigating contracts and legal discussions.

• Thrives in a fast-paced, high growth, rapidly changing environment.

• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.

• Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).

• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts,

• Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Hold on! Life’s a two-way road! Here’s what you’ll enjoy while spending time with us (perks, anyone?)

• a chance to work in an international, diverse, and inclusive environment,

• access and opportunity to gain a limitless network all over the globe,

• a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria,

• to be part of an industry that’s shaping the future of customer experience

• access to many hard and soft skills pieces of training to help you improve and challenge yourself,

• access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.

• space to share your skills through training sessions and workshops if you wish. Sharing is caring!

• the infamous team activities that are bursting with fun,

• no Dress Code!

Was this position made for you?

So let’s talk! We’re curious bugs and can’t wait to get to know you.

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Description

Data Solutions works with new customers to set up their data in Subscript and verify everything is correct!

Exciting update: We just closed our Series A a couple months ago (see more details here). It's a really fun + empowering time to be joining our Subbie team!

The basics

• The product ✨: We're building the premier metrics-first finance and billing platform that empowers B2B SaaS leaders to invoice their customers, tell their ARR story, and track accounting revenue, all in one place—regardless of how complex their customers' contracts are

• The role you'll play on our team:

  • You'll be the first point of contact for new customers after they've signed on to Subscript 🙌🏽, and will work with them through complex, data-intensive implementations 🤔. You'll hook our new customers up to their source data, help them clean and validate their data in Subscript, and help do the types of analysis that give them the most value 👍🏽.

  • Over the course of each implementation, you'll work to get ARR metrics, invoices, and accounting revenue clean and complete, referencing clients' CRMs (e.g. Hubspot, Salesforce), general ledgers (e.g. Quickbooks, Xero), billing tools (e.g. Stripe, Maxio, Chargebee), and spreadsheets.

    • The Subscript app acts as our de-facto ETL pipeline, but is highly customizable, which means working with an in-house transformation layer (built off of this NPM package) to configure our ingestion rules.

    • You can expect to split your time across four main tools:

      • 1. Spreadsheets - Transforming and cleaning clients' past data to be ingested into Subscript, as well as validating results

      • 2. Internal configuration JSON files - The transformation rules described above, used for hooking up to external data sources

      • 3. SQL - To understand internal data, e.g. after ingestion

      • 4. Postman/APIs - To fetch and explore external data (e.g. Hubspot deals or Quickbooks invoices) that will be ingested into Subscript

      • (Bonus) Python - This isn't strictly required, but we occasionally make use of Colab notebooks to do data fetching and/or transformation that would be too challenging via other methods

  • You'll be the seventh member of the Data Solutions team, and will help define what the role becomes as we grow! You'll work closely with the whole company, including our co-founders Sidharth Kakkar and Michelle Lee. They formerly built and successfully exited a B2B SaaS company called Freckle Education, and this is their second start-up.

  • We're a young company with a lean team (current under 30 people, but growing quickly!), so you'll have a huge say in how we shape and build all parts of our organization 👯‍♂️. You'll have a ton of autonomy in defining + iterating on best practices and processes to really help both our customers AND our teammates reach the moon!

  • You'll not only work directly with the new clients you take on, but also support other team members as they encounter new challenges and could learn from your experience and insight.

• The way we work:

  • We are an asynchronous 🕛 team

    • We don't do scheduled internal meetings, so the vast majority of communication is available to anybody at any time in written documentation, whole-company Slack channels, and video documentation. If you're sick of pointless meetings, this is the place for you!

    • Sounds a little nuts, right? But it works! And it's one of our secret sauces for why our team is so high-performing (and happy!). You can hear more about working in our Async culture in this podcast episode featuring our CEO.

  • We operate completely autonomously 💃🏿

    • No one will tell you what to do; everyone gets transparent context and details about the company goals and you will figure out how to work towards them with the rest of the team!

  • This is a remote job 🌎 - work anywhere you want

    • Although we are fully remote and asynchronous internally, our clients are all over the world; you'll be taking live calls most days of the week with customers in California, Australia, or US-East, so a substantial overlap in your working hours is a must! You can expect to be working US-Pacific hours

  • We're a team that loves working together

    • We love playing board games 🎲 (these we do synchronously 🙂). Full-time team members meet up multiple times per year for live off-sites around the world (expenses paid!)

Our interview process

We like to be really transparent and communicative about everything at Subscript, including our interview process:

Our interview process is designed to focus on your intuition with analytics, and your ability to communicate clearly (both written and in video calls). We default to asynchronous communication internally, so the majority of the interview process follows suite 🙂.

The interview will focus around your ability to understand, support, and engage our awesome customers 🤝

1. First, we'll ask you to work on spreadsheet task similar to the type of data work you'll be doing with our customers! As part of this simulation, you'll get a chance to ask clarification questions about the data 🔢.

2. We'll then have a short live call to talk through your background, career goals, and working style, which will also offer you the chance to talk through questions you may have about the role, the product, the team, or whatever else is on your mind.

3. The second asynchronous task will be a SQL exercise (postgres) to show your ability in working with databases. We'll provide the data and details on the required output, and you'll provide the query to get there.

4. Next, you'll have a chance to show off your customer communication, as you prepare for and lead a live kick-off call with a brand new Subscript customer (who we will be taking on the role of for the purposes of the interview 🥸).

5. Finally, you'll have a chance to meet and talk with one of our cofounders. This isn't graded or used in evaluation, but is an opportunity for you to go to know us better and answer any lingering questions you might have. It's important for us that our company and working style is a good fit for you and that you have everything you need to make the right decision.

Requirements

• Our ideal candidate loves data 🥰 (analyzing it, talking about it, advising our customers using it). You'll be acting as a key strategic advisor to our customers using that data!

  • We're looking for...

    • serious spreadsheet skills

    • experience requesting and reading JSON data from APIs

    • satisfaction in getting to perfectly clean data

    • SQL mastery

    • familiarity with B2B SaaS business models

    • ability to work US-Pacific time

    • 5+ years relevant experience

  • We're also happy to see (but don't require)…

    • comfort in Python

    • experience with general ledgers used in SaaS finance (e.g. Quickbooks, Xero, and and Netsuite)

    • exposure to CRM software (Hubspot and Salesforce)

• You're kind, empathetic, and communicative 😄. Both externally, as you'll be collaborating closely with customers, as well as internally, as you'll be supporting with the broader team in written docs 📄 + recorded videos.

Benefits

• Unlimited vacation

• Flexible work schedule – work anytime and anywhere you want (as long as you are available to work with clients during their business hours and join live calls with them)

• Benefits appropriate to your location (health/dental/vision in the USA)

• Company-wide retreats multiple times per year, all expenses paid

• Like all start-ups we're scrappy, but not scrappy on compensation: Subscript is committed to paying our awesome team members at market-rate, including benefits.