Who we are

At Help Scout, we’re on a mission to help businesses delight more customers. We’ve been on this journey since 2011, and today more than 12,000 companies use our platform to provide outstanding customer support. We’ve been fully remote from the beginning, and have a team of 140+ people all over the world.

We love crafting beautiful products and growing a business together, but we're also trying to do something bigger. We're building a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019 and have pledged 1% of our equity back to the community.

Help Scout’s success hinges on hiring talented, high-accountability people who want to be part of creating a culture where we all feel challenged and supported to do our best work. We hope that excites you to join us! 

Company values

Happy to Help

Help is our first name. We show up for others, not because we have to, but because we want to. We share knowledge and give freely by default, and operate with generosity and empathy for each other, our customers, and our community. After all, there is no I in team (or software).

Craft over Convention

Although it’s tempting to follow a well-worn path, we push ourselves to run beyond it — even when that sets us apart from our peers. We’re building a culture where it’s safe to be ambitious and hold each other to high standards. That’s why we obsess over the last 10%, because it shows up for our customers and the business in powerful ways.

Progress not Perfection

The work of building a product, culture, and brand is never done – we ship our best effort, listen, iterate, then repeat. Seeking progress requires the vulnerability to be curious, humble, and hungry to learn. Great ideas can come from anywhere, so we share our work openly, welcome the perspective of others, and continuously search for what can be improved.

Own the Outcome 

Ownership is key to our collective success. We consider the impact on our team and our community before we act, and believe that trust and integrity are non-negotiable. To create a better future, our decisions are made with stakeholders today and ten years from now in mind.

Read more about how we define, share, and live these values here. 

Your Impact

As a Senior PHP Engineer, you’ll drive critical backend systems that power our web app—from customer-facing features to behind-the-scenes tooling. You’ll work alongside senior engineers, designers, and product folks to build secure, scalable, and elegant solutions that enable customer service teams around the world to do their best work.

The Team

The Engineering team sits alongside Product and Design as part of our Experience Organization at Help Scout. You will report to our PHP Engineering Manager, and will be part of the Engineering team led by our VP of Product Engineering, Luis Morales.

About the Role

Help Scout has run on PHP since we started in 2011. As a PHP Engineer here at Help Scout, you will:

• Develop new functionality, enhance backend systems, and support third-party integrations using modern PHP frameworks and AWS services.

• Collaborate with frontend engineers on Javascript features, Backend and platform teams working on Java and Kotlin, and ensure seamless API design and integration.

• Improve performance, reliability, and maintainability across systems using Redis, RabbitMQ, Kafka, MySQL/PostgreSQL, and MongoDB.

• Triage and resolve engineering support requests, learning directly from real-world usage and turning pain points into product improvements.

• Write well-tested, maintainable code and contribute to our automated testing pipelines; you understand when and how to supplement with thoughtful manual testing.

• Keep the customer in focus for all your work. Every decision reflects a commitment to performance, security, and the experience of end users.

• Work cross-functionally in a tight-knit, senior team that values psychological safety and mutual respect.

• Share what you know, learn from your peers, and help foster a culture of technical growth and curiosity.

About You

• You’ve built and scaled modern PHP-based applications using frameworks like Laravel, Symfony, or similar, and you follow current best practices (even if you occasionally challenge them).

• You understand database design, caching, messaging queues, and architecture for high-scale SaaS.

• You’re not a UI specialist, but you’re comfortable integrating with frontend technologies (React, Redux, Next.js).

• Your work is clean, consistent, and approachable by others—your future self included.

• You practice TDD or similar strategies, and think critically about what tests to write and how to validate your work.

• You think beyond the code, caring deeply about the “why” behind the work and how it helps customers.

• You communicate clearly and proactively, whether writing up technical decisions or discussing roadblocks.

Perks & Benefits

Help Scout offers a variety of perks and benefits to support you and your family. Our offerings include healthcare coverage, wellness resources, and so much more. Visit our careers page to learn more.

Hiring Guidelines: 

All of our roles are remote, however, some roles may carry specific location-based eligibility requirements. Additionally, because Help Scout is a fully remote company and we hire from many countries, we do not sponsor visas. Help Scout teammates need to be authorized to work from their home location. 

For our Sales roles, we are only able to hire in the United States.

For other roles, we are only able to hire in the following countries: United States, Canada, Australia, Finland, Ireland, Netherlands, Poland, United Kingdom, Denmark, Italy, Spain and Norway.

We’re working on expanding this list. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.

To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them.

A note on the use of AI in our interview process

While we understand that AI in an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team.

On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process.

About Help Scout

We're on a mission to help businesses delight more customers. We love crafting beautiful products and resources to solve that challenge, but we're also trying to do something bigger. We're trying to build a company that brings out your best and leaves the world a better place — a company that seeks balance between profit and purpose. That's why we've been a Certified B Corporation since 2019, have pledged 1% of our equity back to the community, and have been remote since day one, now with 140+ people in 115 cities worldwide.

Description

Kit is an email-first operating system for creators who mean business. We help creators grow and monetize their audience with ease. For coaches, YouTubers, authors, podcasters, and other creatives, there isn't a better marketing hub to rely on to grow audiences, automate email marketing, and sell digital products — all within one platform. More importantly, there isn't a team more committed to helping creators earn a living.

We're on a mission to help creators earn $1 billion using our creator marketing platform. We have always been 100% independent and 100% remote. We are proud to have built a product that our customers love, and we look for people who have enthusiasm and belief in our mission, vision, and values to join our team.

We're also embracing AI thoughtfully — both in how we build and how we hire to ensure our team is adaptable, innovative, and ready for what's next.

The Kit culture is one where emotional intelligence is valued, radical candor is encouraged, and where everyone works together to uphold a set of shared team principles.

The role

We're looking for a Brand Motion Designer with exceptional motion graphics and video editing skills to join our remote team and bring our brand and marketing strategy to life through dynamic visual storytelling.

As part of our multidisciplinary Brand Studio team, you'll create compelling motion assets that communicate the value of Kit and build on our reputation as a high-quality, modern tool for professional creators.

You'll take ownership of how our brand moves and animates across all brand surfaces (such as marketing channels, campaigns, events, and even inside of our product) and you’ll help us drive key brand and product metrics - like conversion, awareness, and feature adoption through motion assets that resonate with our audience and differentiate Kit in the market. You’ll also play a core role in establishing Kit's motion design standards and systems.

This is a full-time IC role ideal for someone who thrives in fast-paced environments, is passionate about using motion as a powerful visual communication tool, and enjoys collaborating as part of an in-house creative team at a scaling company.

Your support system

You’ll report to our Creative Director, Charli Prangley, and collaborate closely with our two Senior Brand Designers, Product Designers, Product Marketing Managers, marketing channel managers and Brand Writer to create compelling assets. You’ll give and receive design feedback weekly in our standups and async in Slack, where we also regularly share creative inspiration with each other.

What you'll do

• First Week: Dive into our brand strategy documentation, visual identity systems, and current motion assets. Take part in Get To Know You's (GTKYs) to meet our distributed team.

• First Month: Start contributing to storyboarding and animating for our weekly product marketing releases and taking ownership of small motion design projects. Present a brand analysis and motion design opportunities assessment to the team.

• First Six Months: Successfully establish Kit's motion design language and create your first major product marketing motion graphics campaign. Lead the development of motion design templates and systems that other team members can use to bring our messaging to life. Ship motion assets that measurably improve campaign performance metrics like click-through rates, signups and feature adoption.

• First Year: You’ll play a key role in achieving Kit’s brand awareness and conversion goals by delivering high-performing motion assets that drive engagement, increase signups, and accelerate customer activation. You’ll also scale our motion design systems to enable faster campaign execution and consistent brand storytelling, directly contributing to our growth as the go-to platform for creators building profitable businesses.

What will S.E.T. you up for success

Skills

• Advanced After Effects proficiency with strong animation principles knowledge

• Motion design systems thinking and template creation

• Strategic storyboarding and concept development for marketing campaigns to help reach campaign goals

• Knowledge of graphic design principles & ability to create layouts in Figma

• Ability to craft animations optimized for implementation on the web (eg: Lottiefiles, CSS animation)

Experiences

• 3+ years in a motion design role at a SaaS or tech company

• Experience driving measurable business results through the creation of motion graphics for various marketing channels (social, web, email, ads)

• Experience working with brand guidelines and maintaining visual consistency across assets

• Worked as part of a remote-first company on a distributed team

• Background in the creator economy

Traits

• Growth mindset – you’re always looking for ways to learn, improve, and elevate your craft

• Highly organised creative problem-solver who is able to juggle multiple projects without sacrificing clarity or quality

• Detail-oriented with strong aesthetic sensibilities, but you don’t let perfectionism stop you from shipping

• Takes an iterative approach to the work – you use each project as a chance to intentionally learn what works best to drive results

• Collaborative and comfortable giving and receiving feedback – you thrive in a team environment where ideas are challenged, improved, and celebrated together

What won't set you up for success

• Seeking highly prescriptive creative briefs with little need for exploration – We value creative ownership and expect you to help shape the solution, not just execute it.

• If you do your best work independently and prefer minimal collaboration, this won’t be a fit. This role thrives on feedback and close partnership with stakeholders.

• Discomfort with rapid iteration and feedback cycles – We move quickly and treat iteration as a path to stronger outcomes.

• Focusing solely on creative output without considering business impact or implementation – You must understand how motion assets impact company goals, and take ownership to ensure they’re implemented effectively.

• Resistance to creating systematic, reusable design solutions when appropriate – We design for scale and efficiency. That means thinking beyond one-off assets and being able to balance the time you spend on a project with the expected business impact.

Working hours and location

We're 100% remote with team members across the globe. We work mostly on East Coast time—so if you're based on the West Cost of the United States, Europe, or Asia, you might have a few early mornings or late evenings. We do our best to keep things reasonable, but a little time zone juggling comes with the territory. Brand Studio team members are currently based in Eastern US and Central European timezones, so this role requires availability for regular collaboration during the crossover period of those timezones.

Compensation + perk + benefits

Kit has standardized salaries based on position, no matter where you live. For this role, we’re hiring at our level 3 ($120,000). Level is determined based on experience and our interview process. 

Perks + benefits include:

• Profit Sharing

• Kit equity

• 401k with a 5% match

• We cover up to $1,950 per month toward medical premiums, with dental and vision premiums fully covered. We offer Health Insurance plans through Aetna.

• $4,000 equipment allowance for your first two years, $3,000 budget every following two years

• Individual learning + development budget ($3,500/year)

• Gender affirming benefits

• Childcare benefit up to $3,000 annually

• Twenty (20) days of paid time off during each year of employment

• Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work

• Ten (10) paid holidays a year

• Two weeks of paid sick time each year, including mental health + well being days

• Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year

• Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months

• Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period

• Four-week, paid sabbatical after five years with the team

• Fantastic in-person or virtual retreats with the team twice a year

How to apply

We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:

1. 30 min - Recruiter screen

2. 45 min - Hiring manager interview

3. 60 min - Project presentation with the team 

4. Take-home test

5. Wrap-up conversation with the hiring manager

6. Reference Checks 

We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.

Kit is an equal opportunity employer. We value diversity in all of its forms, and we hire the best person we can for each role, no matter your personal background. Research tells us that applicants who are female or non-binary, as well as applicants who are people of color, are less likely to apply for roles they do not feel 100% qualified for. If you think you meet more than 50% of our requirements but fewer than 100% of them, please apply. We’re imperfect communicators, so think of our job postings as the starting point for discussion rather than proof that you shouldn’t apply.

Kit does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job description

Proudly voted a Great Place to Work®, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

Our Engineering team is responsible for designing, developing, and maintaining the systems and technologies that drive Unifonic’s solutions. We work closely with other departments to ensure our products and services meet the needs of our customers. If you are passionate about technology and are excited about working on cutting-edge communication and engagement solutions, we want you on our team.

As an Engineering Manager Software (SMS) you will be responsible for defining, leading, and delivering Unifonic’s products on time and within budget. In this role, you will be overseeing a project/product's whole life cycle, communicating closely with key stakeholders, supporting Unifonic’s product portfolio, and continuously improving the product, project, and vendor management process and methodology.

Help us shape the future of communication by:

• Defining and owning technical product requirements, specifications, and road-maps based on user and business needs by working closely with product, marketing, operations, and sales teams. 

• Working with Product Managers, Designers, Marketers, and Executive Managers to prioritize, schedule, and deliver work, evaluating the progress of work in progress to identify when adjustments need to be made to resourcing. 

• Owning, operating and maintaining stakeholders' services. 

• Employing Agile methodologies to continuously deliver value to customers. 

• Maintaining, instituting and rotating on-call incident escalation and response processes for the team. 

• Building and managing the client’s technical solutions and make sure that the proposed designs meet client requirements. 

• Driving engineering process improvements to improve the efficiency and impact of the resources. 

• Partnering with product, marketing, sales, operations, and external stakeholders to streamline operations relevant to the company’s products and solutions, and maximize the efficiency of the team's efforts. 

• Participating in industry working groups and conferences to understand industry needs. 

• Leading the research and evaluation of emerging technologies, industries, and market trends to improve client experiences, and assist in project and product development, and operational support activities. 

• Collaborating with internal teams to ensure that products are launched and run successfully. 

• Tracking the performance of releases through metrics. 

• Working closely with delivery, product, marketing, and operations teams to help onboard clients with new features and provide technical training. Be the point person across the company for the product’s technical roadmap, new features, platform integrations, and launch specifics. 

• Instituting development best practices to ensure the stakeholders produces high-quality, well-architected, and supportable code, lead reviews of architecture design and code, and enable a Continuous Integration environment. 

• Serving as the technical owner of the company products, breaking down roadblocks as well as managing communications with stakeholders and dependent teams. 

• Creating a culture of continuous improvement through retrospection. 

• Fostering an engineering culture focused on customer satisfaction using a data-driven approach.

Job requirements

What you’ll bring:

• Hands-on 10+ years of relevant engineering work experience and 4+ hands-on technical management experience in shipping large-scale projects with multiple dependencies across teams. 

• Solid experience as Java Developer, databases (MySQL, Casandra, etc), caching solutions (Redis, Memcache). 

• Exceptional coding abilities and experience with architectural patterns of large, high-scale distributed applications. 

• Strong integration and configuration skills are required, e.g. network devices and servers (e.g. Windows and Linux, AWS, Openstack), integration maps (e.g. EDI maps, XSLT maps, etc.), API gateways, web services, setting up transport protocols (e.g. SFTP, FTPS, TLS etc.), scripting languages (e.g. Python). 

• Experience in Telecom domain SMPP, SIP, OSS & BSS will be an added advantage.

• Track record in partnering, recruiting, building, and leading on-shore and off-shore engineering teams and technology vendors. 

• Strong analytical skills to analyze the customer requirements and translate them into functional requirements. 

• Ability to create product demonstrations based on client needs. 

• Ability to work in a dynamic environment in which the requirements are not always well defined, and requirements and priorities change frequently. 

• Strong attention to detail while maintaining sight of the big picture. 

• Must be able to spend substantial time interfacing with the offshore teams on a daily basis. 

• Fluent in English with excellent writing/editing and verbal communication skills. 

• Bachelor's degree in Engineering, Software, or a related discipline or the equivalent.

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after the first anniversary.

• Your Birthday off!

• Spend up to 10 weeks per year working from anywhere in the world!

• Paid leave for new parents.

• Linkedin learning license.

About inMarket

Since 2010, InMarket has been the leader in 360-degree consumer intelligence and real-time activation for thousands of today’s top brands. Through InMarket's data-driven marketing platform, brands can build targeted audiences, activate media in real time, and measure success in driving return on ad spend. InMarket's proprietary Moments offering outperforms traditional mobile advertising by 6x.* Our LCI attribution platform, which won the MarTech Breakthrough Award for Best Advertising Measurement Platform, was validated by Forrester to drive an average of $40 ROAS for our clients.
*Source: Wordstream US Google Display Benchmarks for Mobile Media

About the Role

We are looking for a talented Senor Data Engineer to join the team that builds the essential data infrastructure at the heart of InMarket’s product suite. You should be a quick learner who is enthusiastic about learning new technologies. You should be a passionate engineer who will empower fellow engineers to write clean and efficient data pipelines. You will implement technical solutions to empower internal/external customers and scale the existing data platform. You will work closely with end users to develop and define key business questions, lead fellow engineers to define technical solutions, then work with Product Managers to build the data sets that answer those questions. You will work with huge datasets and build ETL’s that bring data together to answer business questions, conduct reporting, and drive growth. 

Your daily impact as a Sr. Data Engineer

• Design and implement ETL pipelines in Apache Airflow, Big Query, Python, and Spark to transform various upstream sources data into curated data assets for use across InMarket’s vast array of data driven products 

• Stay up to date with and advocate internally for Data Engineering best practices, technologies, and testing frameworks that will help shape InMarket’s technical future 

• Architect and plan projects involving highly distributed and high performance data platform systems

• Provide technical guidance to other engineers in order to help promote the growth of their knowledge and technical capabilities

• Communicate complex concepts and the results of the analyses in a clear and effective manner to Product and Engineering Managers

• Identify areas for improvement in existing pipelines and processes 

• Understand business requirements and convert them to technical solutions

Your Experience and Expertise 

• Strong SQL experience 

• Expert in at least one data pipelining orchestration framework (Airflow, Luigi, etc.)

• Experience building ETL pipelines 

• Strong software engineering skills in an Object Oriented language such as Java or Python 

• Experience building and optimizing a data warehouse on a major cloud platform (Big Query preferred but not required) 

• Experience and deep understanding of Big Data Technologies such as Hadoop and Spark 

• Experience with building and optimizing large scale and high-performance systems 

• Extensive knowledge of data related tools and architecture concepts in a major cloud platform 

• Knowledge of Kubernetes, Docker, Airflow, Git, and CD/CI best practices 

• Strong collaboration and communication skills within and across teams 

• B.S. or M.S. in Computer Science or a related technical field 

• At least 4 years of software engineering experience, ideally in data engineering

Nice to have:

• Experience in Python, SQL, and Spark 

• Experience in Apache Airflow 

• Experience in optimizing Big Query performance 

• Experience building a data governance platform in a regulated environment 

• Experience with various data testing frameworks and technologies 

• Familiarity with the digital media / advertising industry

Benefits Summary

• Competitive salary, stock options, flexible vacation

• Medical, dental and Flexible Spending Account (FSA)

• Company Matched 401(k)

• Unlimited PTO (Within reason)

• Talented co-workers and management

• Agile Development Program (For continued learning/professional development)

• Generous Paid Parental Leave

For candidates in California, Colorado, and New York City, Illinois, Minnesota, New Jersey, Vermont and Massachusetts, the Targeted Base Salary Range for this role is $140,000 to $175,000. 

Actual salaries will vary depending on factors including but not limited to work experience, specialized skills and training, performance in role, business needs, and job requirements. Base salary is subject to change and may be modified in the future. Base salary is just one component of InMarket’s total rewards package that also may include bonus, equity, and benefits.  Ask your recruiter for more information!

At InMarket, diversity is not just a value, it’s the very essence of who we are. It’s about recognizing and celebrating the unique perspectives each of us brings, from our colleagues to the communities we serve.We are committed to embracing the full spectrum of backgrounds, beliefs, abilities, and life experiences, knowing that this diversity strengthens us. At InMarket, our commitment to Diversity, Equity, and Inclusion means valuing each individual’s unique contributions. Together, we thrive.

InMarket is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

Privacy Notice for California Job Applicants: https://inmarket.com/ca-notice-for-job-applicants/

Our Mission:

Are you a motivated experienced person, used to working in an international multi-cultural environment, who really wants to make a difference in the open-source world? Are you looking for a role where you can really make an impact?

At Open-Xchange, we decided to leave dead-end jobs where you don't make an impact and offer passionate experts the opportunity to be part of an international team that connects the world and millions of people by developing and delivering open-source technologies.  

We believe it’s crucial to work in an environment where people feel valued, are energized by their work and deliver added value – not only to colleagues, but also to everyone using our products.

So this is what you get at Open-Xchange:

• You’ll learn from experts and increase proficiency by sharing your knowledge and profiting from theirs.

• You’ll work with colleagues from all over the world, so connecting people is not only our vision, it’s the way we work.

• You'll use open-source technology and play your part in the fight against big, dominant companies to keep the internet open.

• You'll work in a company with the whole tech stack.

Does that sound like the working environment for you? If so, please get in touch and we can start the discussion.

Many experts feel trapped in their job and don't think they can make a difference; however, that’s simply not true – everyone can make a difference! 

Be ready to shape your personal future, and the future of millions of people. 

Join us in our fight for an open internet and deliver added value! All you need to do is get in touch, so click the ‘apply now’ button, fill the form for a speculative application and be in contact. 

In addition, you can also look forward to the following:

• The possibility to work full or part time wherever you want in accordance with your needs.

• Flexible working hours that allow you to successfully combine your home and family responsibilities with work. 

• Stay up to date with latest tech, by working on modern cloud software in an international team.

• Sharing thoughts is part of our DNA so expect Workshops and Team Events.

• Taking part in one of our Communities of Practice. 

• Time off for volunteer work. 

• We can discuss further location-related benefits together in an initial talk (company bike, company sports, digital meal vouchers, company pension scheme, subsidy for ergonomic chairs and desks).